CloudPano 3DClaims

Welcome to 3D Claims on CloudPano

Get started in 4 simple steps

1. Download the CloudPano Mobile App

Use the mobile app to capture 360° photos and build your first tour.

iOS (Apple)

Download from App Store

Android

Download from Google Play

2. Connect Your 360° Camera or Use Mobile Rotator

CloudPano works with most major 360° cameras, image files, or your smartphone with a rotator.

Compatible with:

  • Ricoh Theta (Z1, V, SC2)
  • Insta360 (One X, X2, X3)
  • CloudPano Mobile Rotator
  • Direct 360° photo uploads

Connection Steps:

  • Turn on your 360° camera and enable Bluetooth/WiFi
  • Connect to the camera's WiFi in your phone settings
  • Open the CloudPano app and tap "Connect Camera"

3. Create Your First Virtual Tour

Once connected or ready to upload:

  1. 1
    Tap Connect Camera (if using a device)
  2. 2
    Tap Create Tour
  3. 3
    Capture or upload photos
  4. 4
    Click Upload when finished
  5. 5
    Click publish, make sure to connect to the internet by turning off wifi and publishing to your account

3.5. Add Info Spots (Optional)

Enhance your tour by adding information points to highlight damage, moisture readings, or important details:

Mobile & Desktop Options

You can add info spots from either your mobile device or later from your desktop computer.

Mobile

  1. 1
    While in your tour, tap the pencil icon in the side menu
  2. 2
    Tap where you want to add an info spot
  3. 3
    Choose an icon style (info, star, camera, etc.)
  4. 4
    Add text, upload photos, or link to other scenes
Mobile interface showing how to add info spots in CloudPano app

Desktop

  1. 1
    Log in to your CloudPano account on desktop
  2. 2
    Open your tour and click "Edit Tour"
  3. 3
    Click anywhere in the scene to add an info spot
  4. 4
    Customize with text, images, or measurements
Desktop interface showing how to add info spots in CloudPano

Pro Tip: Use info spots to document moisture readings, damage areas, or measurements that will be helpful for creating accurate sketches and estimates.

4. Order Your Floor Plan Sketch

After your tour is uploaded, order your floor plan sketch for .esx or .fml files:

  1. 1
    Go to: https://3dclaims.cloudpano.com/order-sketch
  2. 2
    Paste your Tour URL
  3. 3
    Complete the form and submit

Find the "Order Sketch" button in your tour

360° tour interface showing the Order Sketch Here button highlighted in red

After publishing your tour, you can click the "Order Sketch Here" button directly in the tour interface.

Complete the order form

Order sketch form showing fields for Tour URL and email confirmation

Enter your tour URL and confirm your email to submit your sketch order.

Order Your Sketch Now

✅ We'll process and deliver your sketch ASAP.

Need Help?

We're here to assist you every step of the way.

Message UsEmail: support@cloudpano.com